|The person in charge
||Burberry Limited, Horseferry House,
Horseferry Road, London
SW1P 2AW United Kingdom
|Telephone customer service opening Hours
||Japanese: Mon-Fri (excluding public holidays) 09:00-20:00 JST
English: 24 hour service
||Price of each item includes tax.
||Estimated 3-4 working days from the date of shipment. For more details, please see CUSTOMER SERVICE section.
||We accept the following methods of payment:
- American Express
For more details, please see PAYMENT in the CUSTOMER SERVICE section.
||Free returns are available for all full price items purchased on Burberry.com within 30 days of shipping and all sale items within 14 days of receipt, provided the return conditions specified below are met.
Please note it is not possible to return personalised or monogrammed items.
Please note that it is not possible to return the following items using the free returns service:
For more details, please see RETURNS in the CUSTOMER SERVICE section.