Free Shipping and Returns

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  • Track your order

    For the latest on your delivery, please refer to the tracking number included in your shipping confirmation notification sent to you by email or text message (‘Shipping Confirmation Notification’). Alternatively, you can find this information in My Account: My Account:

    1. Sign into My Account
    2. Click on the 'Orders' tab
    3. If the order status is 'Order Shipped', click on 'View' to see tracking information

    Once your order has been shipped you can also track it at using the tracking number located in your Shipping Confirmation Notification.

    All deliveries require a signature.

  • Destinations, costs and times

    Please note: due to border disruption, your order may be delayed. Please contact Customer Service for more information.

    You can ship your order to any of our global shipping destinations. Simply change your location to where you would like your order shipped.

    Please note that the delivery times in the table below are estimates and do not apply to Burberry pre-ordered or personalised items. An estimated shipping time for your order will be available to view on the checkout page before you confirm payment. Delivery times are subject to the acceptance of your order and commence from the date of shipping, not the date of order. Different terms and conditions may apply for different shipping destinations.

    If a shipping cost promotion is available, the reduced shipping cost will be displayed at checkout.

    If you have a pre-order or personalised item delivery times could take longer than stated in the table. Please refer to checkout for exact delivery times.

    If you are using the Burberry app, please visit the ‘Orders’ section in the ‘You’ area of the app for your order delivery times.

    Please select a location

    Cost Free
    Delivery times
    • 1-5 working days
    • Orders placed after the cut-off times or on weekends and public holidays will be processed on the following working day

    More on Collect-in-Store

    Cost Free
    Delivery times 1-5 days from shipping date
    Express for beauty
    Cost Free
    Delivery times 1-5 days from shipping date
    • We deliver Monday to Sunday, excluding Lunar New Year
    • Orders are estimated to arrive between 9:00 and 18:00 local time
    • Orders are shipped from the Burberry (Shanghai) Trading Co. Ltd facility in China
    • Please allow an additional three weeks for personalised items. An estimated delivery time for your order will be available to view in checkout.
  • Shipping restrictions

    Due to strict trading agreements and other restrictions, we are unable to ship the following items (indicated with an X) to certain locations

    Please note that for locations marked with *, information on shipping restrictions relating to make-up and nail polish are noted below.

    It may not be possible to deliver fragrances to restricted areas in South Korea, Taiwan Area, Japan, Malaysia and certain other locations.

    We cannot ship fragrance and nail polish orders to Mallorca, Spain.

    We cannot ship down products to Italy.

    We will notify you of any restrictions affecting your order at checkout.

    We are only able to deliver to the shipping address provided on your order, changes are not permitted once your order has been placed.

    Please select a location

    Fragrance/Nail polish X
    Exotic skins X
    • Shipments are subject to strict controls by local customs authorities. Delays may occur for reasons outside of our control.
    • You may be contacted by our courier or customs clearance broker to provide authorisation for them to act on your behalf to import your order. If you do not provide authorisation, you may become responsible for the import and any fees charged.
  • Gift packaging

    Standard packaging consists of a pouch, box or garment bag inside a Burberry box.

    If you would like your items to be gift packaged, please indicate that your purchase is a gift by selecting ‘Gift Packaging’ at the checkout. If you have selected ‘Gift Packaging’, you will have the opportunity to add a personal gift message to your order.

    Our gift packaging consists of a signature Burberry gift box finished with a hand-tied ribbon. Please note that we will always put the condition of your items first and, therefore, we may be unable to offer gift boxes for large items. Due to safety restrictions, we are also unable to offer gift packaging for some of our beauty and fragrance range.

    Products will be individually gift packaged.
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